FREQUENTLY ASKED QUESTIONS (FAQs)

GENERAL QUESTIONS

1. What is Uvaa Origins?

Ans: Uvaa Origins is a fragrance brand dedicated to crafting distinctive scents that reflect individuality, emotion, and personal expression. Our fragrances are thoughtfully formulated using high-quality ingredients and are designed to offer a refined olfactory experience.

2. Where are your products made?

Ans: Our products are formulated and packaged in India, following strict quality and hygiene standards. Each batch is carefully inspected before dispatch to ensure consistency and safety.

3. Are your perfumes original and authentic?

Ans: Yes. All products sold on the Uvaa Origins website are 100% original and authentic. We do not sell duplicates, counterfeits, or replicas.

4. Are your fragrances suitable for both men and women?

Ans: Most of our fragrances are designed to be gender-neutral unless otherwise mentioned. Fragrance preference is personal, and we encourage customers to choose based on scent profile rather than gender labels.

PRODUCT & USAGE QUESTIONS

5. How long do your perfumes last?

Ans: Longevity depends on several factors including skin type, body chemistry, weather, and application method. On average, our perfumes are designed to last several hours, but performance may vary from person to person.

6. Why does the fragrance smell different on different people?

Ans: Perfumes interact with natural body oils, skin pH, and temperature. This means the same fragrance may smell slightly different on different individuals.

7. How should I apply perfume for best results?

Ans: For best results:

• Apply on pulse points such as wrists, neck, or behind the ears

• Avoid rubbing the perfume after application

• Apply on moisturized skin for better longevity

• Store the bottle in a cool, dry place away from sunlight

8. Can I apply perfume on clothes?

Ans: Yes, but with caution. Some fabrics may stain or react with perfume oils. Always test on a small, hidden area before applying directly to clothing.

9. Are your perfumes safe for sensitive skin?

Ans: While our products are made with care, skin sensitivity varies from person to person. We strongly recommend performing a patch test before regular use. If irritation occurs, discontinue use immediately.

ORDERING & PAYMENT

10. How do I place an order?

Ans: Simply select your preferred product, add it to your cart, and proceed to checkout. Follow the on-screen steps to complete payment securely.

11. What payment methods do you accept?

Ans: We accept multiple secure payment methods, including:

• Credit/Debit Cards

• UPI

• Net Banking

• Wallets (where applicable)

12. Is it safe to make payments on your website?

Ans: Yes. All payments are processed through secure, trusted payment gateways. Uvaa Origins does not store your card or banking details.

SHIPPING & DELIVERY

13. How long does delivery take?

Ans: Delivery timelines vary by location:

• Metro & major cities: 6–7 working days

• Other locations: 7–14 working days

Delays may occur due to weather, courier operations, or public holidays.

14. How can I track my order?

Ans: Once your order is shipped, you will receive tracking details via email or WhatsApp. You can use the tracking link to monitor your shipment.

15. What if my order is delayed or marked delivered but not received?

Ans: Please contact our support team within 3 days of the delivery status update so we can investigate with the courier partner.

RETURNS, REFUNDS & CANCELLATIONS

16. Do you accept returns or exchanges?

Ans: Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

Returns or replacements are only accepted in cases of:

• Damaged products

• Leaked or broken items

• Incorrect items delivered

17. What proof is required for returns or refunds?

Ans: A clear unboxing video showing the package opening and the issue is mandatory. Claims without video proof cannot be processed.

18. How long does a refund take?

Ans: Once approved, refunds are processed within 7–15 working days depending on your payment method and bank.

19. Can I cancel my order?

Ans: Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

ACCOUNT & SUPPORT

20. Do I need an account to place an order?

Ans: No, you can place an order as a guest. However, creating an account allows you to track orders and manage your details more easily.

21. How can I contact customer support?

Ans: You can reach our support team via email: Email: support@uvaaorigins.com
Response Time: 24–48 working hours

SAFETY, LEGAL & GENERAL

22. Are your products tested on animals?

Ans: No. We do not test our products on animals.

23. Can I resell Uvaa Origins products?

Ans: Resale of our products without written authorization is not permitted.

24. Do you collect personal data?

Ans: We collect only the information necessary to process your order and provide customer support. Please refer to our Privacy Policy for full details.

25. Can these policies change?

Ans: Yes. Uvaa Origins reserves the right to update or modify policies at any time. Changes will be effective once published on our website.