SHIPPING & DELIVERY POLICY

At Uvaa Origins, we are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders, as well as what to expect during transit. Please read this policy carefully before placing an order.

SHIPPING ORIGIN

All orders placed on the Uvaa Origins website are shipped from our authorized warehouse located in Guwahati, Assam, India. Each order is carefully inspected, packed, and dispatched to ensure product integrity and quality during transit.

SHIPPING COVERAGE & CHARGES

• We offer pan-India shipping across most serviceable pin codes.

• Shipping charges, if applicable, will be clearly displayed at checkout before payment.

• Any promotional free-shipping offers will be applied automatically when eligible.

DELIVERY TIMELINES

Estimated delivery timelines may vary depending on location, courier availability, and external factors.

Standard Delivery Estimates:

• Metro & Major Cities: 6–7 business days

• Non-Metro / Remote Areas: 7–14 business days

Delivery timelines are approximate and may vary due to unforeseen circumstances such as weather conditions, local restrictions, or courier delays.

ORDER PROCESSING TIME

• Orders are usually processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Once your order is packed and dispatched, you will receive a confirmation via email and/or WhatsApp with tracking details.

ORDER TRACKING

Once your order is shipped, you will receive:

• An order dispatch confirmation

• A tracking link via email and/or WhatsApp

You can track your shipment directly using the provided tracking link or by contacting our customer support team for assistance.

DELIVERY HOURS

• Deliveries are typically attempted between 9:00 AM and 8:00 PM, Monday to Saturday.

• Deliveries are generally not made on Sundays or public holidays unless otherwise specified by the courier partner.

OTP / SIGNATURE CONFIRMATION

To ensure secure delivery, some shipments may require:

• A One-Time Password (OTP) sent to your registered mobile number, or

• A recipient signature at the time of delivery

Please ensure that you or an authorized person is available to receive the order during the delivery window.

DAMAGED, TAMPERED, OR MISSING SHIPMENTS

Damaged or Tampered Packages-

If your package arrives in a damaged, opened, or tampered condition:

• Do not accept the delivery if possible.

• Immediately contact our customer support team with photos or video proof.

If you accept the package despite visible damage, claims may not be eligible for resolution.

Missing Items-

If any item is missing from your order:

• Contact our support team within 24–48 hours of delivery.

• Provide clear images or videos of the package and contents for verification.

UNDELIVERED OR LOST SHIPMENTS

If your order is marked as Delivered but has not been received:

• Please inform our support team within 3 days of the delivery status update.

• Delays in reporting may limit our ability to investigate with the courier partner.

DELIVERY DELAYS & FORCE MAJEURE

While we strive to meet estimated delivery timelines, Uvaa Origins is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters

• Weather conditions

• Public holidays

• Lockdowns or government restrictions

• Courier service disruptions

INCORRECT ADDRESS OR FAILED DELIVERY

Please ensure your shipping address and contact details are accurate at the time of placing the order.

• Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

• Uvaa Origins shall not be responsible for delays or losses arising from incorrect delivery information provided by the customer.

RETURNS RELATED TO SHIPPING ISSUES

Returns or replacements related to shipping issues are governed by our Refund & Return Policy.

• Damaged or incorrect items must be reported within 24–48 hours of delivery.

• Valid proof (images/videos) is mandatory for verification.

CUSTOMER SUPPORT

For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team at support@uvaaorigins.com. We will make every reasonable effort to respond promptly

POLICY UPDATES

Uvaa Origins reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.

FINAL NOTE

By placing an order on Uvaa Origins, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.